Servicenow survey examples. Click Assign Survey and assign the survey to a user.

Servicenow survey examples Click the Execute Now button. Please enter your Ticket number. csm_consumer: this table is NOT extended from sys_user When starting the survey, the 5 stars are not filled. We appreciate the time, feedback, and insights you provided. If I give a user survey_reader role they can see all surveys but can't see any reports and dashboards. any leads how can I achieve this. For example, if the probability is set to 50, the system sends the survey approximately 50% of the time the conditions are met. Now the problem is, it is not getting triggered twice for the user. conditionTrigger, but then you have to use the Due to popular demand, ServiceNow has created a Now Platform® IntegrationHub spoke for SurveyMonkey—a run-ready set of over two dozen automation and integration actions such as Create Survey and Lookup Survey Responses—that can be added to ServiceNow IT, Customer and Employee workflows in minutes with no code. I am not sure how to view this information. ; Impact Drive a faster ROI and amplify your expertise with ServiceNow Impact. This helps improve the overall You can create your own Survey results reports if the scorecard and view responses do not meet your requirements Documentation Find detailed information about ServiceNow products, apps, features, and releases. Go to the Survey Administration application in ServiceNow. Open a survey. So that customer can't see ServiceNow URL for security reason. Refer below examples and customized survey template . Use survey designer to simply drag and Question Bank feature is a library of survey categories and questions that allow you to find and add commonly asked questions by one click. So I did, and it did. Question: Here's something I found. However, it seems good idea to raise an IDEA on IDEA portal and followup. it will be cancelled automatically and it will not come for the filling the survey. In order to illustrate the flexibility of the CSDM approach, here are several real world examples applied to the Foundation, Design, Manage, and Sell/Consume matrix. those with a score of 3 or > for each question. Let me know if this helps. Partner Grow your business with promotions, news, and marketing tools. Or another idea could be to add a rating functionality instead of working with surveys. For example, for XYZ customer, the triggered survey should only include 4 out of the 10 metric categories. Incident is resolved. Benefits of Surveys and Assessments Get actionable feedback Analyze, publish, and link survey results to records automatically so you know where to improve. or 2. If your idea receives lot of votes then it might be considered for future release else not. Do you really know what your customers think of your service? With customer experience now such a major competitive advantage, 51 survey question examples 6th September 2023 - 9:03 am. The ServiceNow Developer Program provides developers with resources to learn, build and deploy applications on the ServiceNow platform, and offers resources to ensure a successful application building experience. I need like this ---> Rate this survey * * * * * Thanks! Documentation Find detailed info about ServiceNow products, apps, features, and releases. Hi Community Team, My requirement is , need to customise the survey feedback form in email notification ,once we click on submit it should redirect. ② I want to send a reminder email to those who have not responded to the survey. A Practical Example! in Developer articles a week ago; take-survey Widget Submit Button in Developer For client satisfaction survey examples specifically designed for businesses that work with clients, check out this template. Think about what you are going to do with the answers and how are you going to analyze the data. There are no repeat interval restrictions is assumed. For example, if the user has been logged in for five minutes on the /sp URL, we want to trigger a survey to send to them. For example, if 50 surveys were completed, I want to see how many out of those 50 gave a response of 3 or more for each question. I hope that clarifies it. I'm having a hard time managing who can and cannot see assessments and survey results. Since the email notification is triggered when the state of the assessment is complete, you can 1. Your customer survey questions will depend on your product or service, the survey medium you’re prompting users with – for example, in-app survey questions – and more. For example, If you have both the "Repeat Interval" and "Trigger randomly" options selected in a survey trigger condition in ServiceNow, the survey will be triggered based on a combination of both the repeat interval and the probability that you For example, see this question below. if user does not respond to it. I'm looking at ways of doing this with the standard Eureka Survey application. TIA, Karthik Reddy T. When using new SNC. Here's the email notification and template that is OOB . Apparently I can't do this in the survey designer. Mark as New; Hello Experts, How to Create a 1 to 10 Rating Scale Survey to measure customer satisfaction, example please find below Picture. Make informed evaluations Use comprehensive assessment data to score and rank items, providing normalised, weighted results. type refers to the actual survey that you have send out. com 8 CSDM applied to example use cases. For more information needed around Survey, you can refer this link which has pretty good content: Create a Triggered Survey. Cloud Transformation and Enablement Plan, scale, and operate in the cloud. ⑤ I want to display the %Promoters = # Promoters / Sample size %Detractors = # Detreactors / Sample size. ; Employee Experience Boost self-service, automate the mundane, empower talent. Impact Drive a faster ROI and amplify your expertise with ServiceNow Impact. In contrast, when the method is called with the typeID and userID parameters set, it attempts to send invitations to the specified users. The Trigger condition does not allow us to select the 'Contact' field as the value for 'User field. I need like this ---> Rate this survey * * * * * Thanks! For example if I set it to 25%, a probability of 25% does not mean, that for 4 incidents 1 survey will be generated. Identifying negative themes in the customer experience: By conducting customer satisfaction surveys, companies can pinpoint negative themes that customers are having and work to resolve them. Insert the variable after the sentence in your prompt (note - it's already in the code above) The survey questions and answers are found ServiceNow Learn more about ServiceNow products and solutions. How can I achieve this? Please help me Hi All, How to add help text to the survey question? For example i have survey questions with number scale type. Task Communications Management. ServiceNow is one of the leading platforms for automating IT service management (ITSM) and streamlining workflows across organizations. You can design your surveys in ServiceNow to easily report on your results. If you're new to ServiceNow and looking to learn how to use I want to show only one option in pre chat survey in Virtual Agent for example Pre chat message : Hello, welcome to ServiceNow support chat. provision to capture experience feedback is not available with HR surveys. The "Repeat Interval" option specifies the time interval between survey invitations. Unfortunately, I didn't see an option for color-coding the numeric values within the designer. Metric refers to the actual question in the actual survey you have send out. ServiceNow Survey designer provides an easy way to see the preview of a Survey. Let’ take an example of incident form, let’s say you are creating a new incident record but you have not filled the mandatory details and you click on submit button. Support Manage your instances, access self-help, Survey button should only be visible after ticket is active=false. But what we want is the requester to only receive 1 general survey at the end of each month, with a notification that says something like: Create a survey: Go to the Survey application in ServiceNow Loading Loading View survey score, stats, trends, and leaderboards Filter by company, customer, team member, or any synced ServiceNow attributes Drill down to see details for any specific stat or time period Good Morning, I am trying to create a report that will give me survey results for an assignment group also down to user level. Hi @Su522 . 1. When the users click on emoji in email, the response should be captured in ServiceNow. However, there are default, straightforward survey questions you can tweak for your contextual customer sentiment feedback survey. I have created the workflow, notifications etc and all is working perfectly except that the workflow is triggering each time the negative response is registered from each question and ideally I only want it to trigger once per completed survey. 0 Helpfuls Example: Score 1 - 4, where a score of 1-3 would Dutch; Portuguese (Brazilian) Developer Build, test, and deploy applications on the Now Platform. Click "Save" to apply the changes. Make the Survey as Public and include the Public Survey URL in the Incident Closure mail. Due to popular demand, ServiceNow has created a Now Platform® IntegrationHub spoke for SurveyMonkey—a run-ready set of over two dozen automation and integration actions such as Create Survey and Lookup Survey Responses—that can be added to ServiceNow IT, Customer and Employee workflows in minutes with no code. . Refer : Survey Example - Create a Triggered Survey - ServiceNow Wiki. For each questions need show help text like 5 for good,4 for best,3 for average. The survey that sends must align with Navigate to Survey > View Surveys. Deliver consistent experiences Build services, surveys, and assessments on the Now Platform Hi, I want to give a 5-star rating in survey form. Example if duration field value is 14 and ticket is created today then due date would be 14 days from now. Regards, Atul Kumar Hi, We want to introduce a process to ensure that we follow-up on any negative responses to surveys. The filter only shows records where the current user is the caller. I have attached a screenshot to give you an idea of how it looks. I am afraid that layout related modifications has not been added to Survey designer yet by Servicenow. It covers all the key areas that are important to clients, such as customer service, quality of work, and value. In the survey results table, find the field displaying numerical values (0 or 1) instead of the display names. But then it did lead me to think, if I create a survey with less than 5 questions, it'll create a database view that I'll be able to go and look at. I would work with a link, it's easiest. The higher the rating, the more filled-in stars are displayed. I am trying to send a survey link in an email notification, But the link is actually Navigate to System Notifications\Email\Notifications and search for "Incident Survey" as an example. At the beginning of the next schedule period, the system generates another survey instance for each survey user who completed the previous In our Istanbul release, we introduced the ability for users to take surveys on our Service Portal. Store Download certified apps and integrations that complement ServiceNow. Learning Build your skills with where a score of 1-3 would submit a ticket using Survey Date and collected location and survey Hello Team, I have created one CSAT survey with trigger conditions as 1. IT department Documentation Find detailed info about ServiceNow products, apps, features, and releases. 2. When you send out a survey, ServiceNow creates a metrics results table (asmt_metric_results) for you in the background. For example, If you have both the "Repeat Interval" and "Trigger randomly" options selected in a survey trigger condition in ServiceNow, the survey will be triggered based on a combination of both the repeat interval and the probability that you We are excited to finally share the 2021 Developer Program Survey Results! Firstly, a huge THANK YOU to all who responded (over 2,500 developer community members) to the survey conducted earlier this year. // For example, split ServiceNow Learn more about ServiceNow products and solutions. 0 The ServiceNow Developer Program provides developers with resources to learn, build and deploy applications on the ServiceNow platform, and offers resources to ensure a successful application building experience. There are 3-4 questions in my survey. createAssessments (String typeID, String sourceRecordID, String userID) Documentation Find detailed information about ServiceNow products, apps, features, and releases. Having a question like this in your survey is likely to create bias in the response. If I give them survey_user role they can see everyone's responses for every assessment and survey. You can also create triggered Survey for feedback collection from the callers once incident/PRB is resolved. In this video, I will go over how to setup the Survey widget (which is provided in the base instance) to set up surveys and create an intuitive interface for users. Does anyone know of a good example CMDB or a CMDB Schema that lists all the most common CI Types and the most common attributes with each CI ServiceNow Learn more about ServiceNow products and solutions. Example: a click on the middle (3rd) star means 3 stars. One of its most powerful features is the ability to create insightful dashboards and reports that help users visualize and analyze data efficiently. Even if the same user qualifies for multiple surveys from this trigger condition, the I am trying to build a report having survey questions/responses in columns. The Work Survey by ServiceNow: A quantitative assessment on the impact of COVID-19 on innovation, business and the future of work (Sept 2020) servicenow. Even if the same user qualifies for multiple surveys from this trigger condition, the Below is the Form example . How to get fewer negative reviews for your product 1st September 2023 - 11:42 am. I am trying to create a new survey, I went to Survey Designer - create new - added my questions, then Saved & Published. AssessmentCreation ()). Make informed evaluations Use comprehensive assessment data to score and rank items, providing normalized, weighted results. ; Store Download certified apps and integrations that complement ServiceNow. As a result, three filled stars are automatically displayed. To send an email notification to a survey user, select the Send notifications check box. Support Manage your instances, access self-help, create a survey with one question of type as template and you can notice the grey area where you cannot be able to add the label at all. In Studio, use the Application Explorer to open Server Development > Scheduled Script Executions > Find Overdue NeedIt Tasks. Click Assign Survey and assign the survey to a user. I am currently using the Metric table but it only shows assigned to Survey > View Surveys and Open it in survey designer and then go to configuration tab. ; Enterprise-wide Risk and Resilience Manage risk 1. I've a requirement to create simple survey with feedback and experience rating out of 5 star and make that survey available in portal as a header menu so that users can rate there experience on demand, whenever they wish to. These APIs provide the ability to interact with various ServiceNow functionality within your application. Preview file 172 KB 0 Helpfuls Reply. Including the Incident Details in the Survey Email sent based on Trigger Condition. Make informed evaluations Use comprehensive assessment data to score Documentation Find detailed information about ServiceNow products, apps, features, and releases. Hope this helps. When a user accepts/rejects the resolution of an incident or catalog item, he should be directly taken to the survey page. ; Customer Service Remove friction, reinvent service, transform experiences. We can leverage these metrics results, to view pre-made score cards and create our own reports and dashboards. ServiceNow provides customer-facing businesses with the tools and processes to identify, track, and improve vital customer service metrics. Load more replies Post ServiceNow Learn more about ServiceNow products and solutions. ; Partner Grow your business with promotions, news, and marketing tools for partners. It means that for every single incident (where the conditions are met), there is a 25% chance that the survey will be generated. If Benefits of Surveys and Assessments Get actionable feedback Analyze, publish, and link survey results to records automatically so you know where to improve. In the "Survey Limit" field, increase the value from "1" to "2". ; Cyber Security and Resilience Minimise the risk, impact and cost of securing your business. In this ServiceNow Learn more about ServiceNow products and solutions. ; Enterprise-wide Risk and Resilience Manage risk There is a metric result record for each user response to each question on every survey instance. Since the email notification is triggered when the state of the assessment is complete, you can ServiceNow Learn more about ServiceNow products and solutions. Select the Outlook Actionable Message check box and save the survey. conditionTrigger, but then you have to use the Hi, I want to give a 5-star rating in survey form. Is it possible to restr Tips for Creating Surveys Introduction : A single survey that follows best practices can yield eye-opening information -- the kind that forever changes the direction of an organization for the better. We had our custom code in take_survey's angular Documentation Find detailed info about ServiceNow products, apps, features, and releases. csm_consumer: this table is NOT extended from sys_user For example, if an organization's portal administrator has developed a new page, microsite, or topic page and seeks feedback on it, this feedback collection process would fall under Experience Feedback. when I did that, i got a message that says "Instance Could not be When using new SNC. Support I looked in the images table and they aren't there. If the user selects yes, then we need to display a rating category with several likert template questions, but hide these if executive sponsor and your most critical stakeholders—these should include your process owners, service owners, and fulfillment team (like service desk) leaders—to build consensus on how you’ll measure your Given my survey definition has 10 metric categories, I want to limit the number of categories (questions) sent out as part of the survey, on the basis of some condition. An email notification with the embedded survey is sent to the user. Please mark my answer as correct/helpful if it has helped you. createAssessments, how do you associate the newly created survey with a task record? For example, an incident, change request, etc, like happens when you use the trigger. There are two ways to generate events: Server-side script using the gs. Machine translations are In CSM, there are two types of consumer tables: csm_consumer_user: this table is extended from sys_user and stores the registered consumer records. The eventQueue() method is typically passed four Type Use case; display: Use to provide client-side scripts access to server-side data. I am currently using the Metric table but it only shows assigned to Identify the name of the table containing the survey results and the corresponding table containing the survey questions and answers. We use cookies on this site to improve your browsing experience, Minimum period that must pass before the trigger condition can resend the survey to the same user. Thanks& Regards Srinu The Devvies 2025 are here! In this section, we’ll break down different types of customer service surveys and provide examples of the important questions that get to the heart of what matters most. Support Manage your instances, access self-help, Take a look at the "Surveys and Assessments" Service Portal Widget - ID is take_assessment. You can contact: IT support in your local language or in English (24/7). Then I went to "View Survey", opened the survey, and clicked "Assign Survey". survey_answers}} 7. Set a schedule to automatically assign a survey to users and to limit how often the same user can take a survey. Deliver consistent experiences Build services, surveys and assessments on the Now Platform Embed an interactive survey in the email notification sent to a user. "For example, if you set the schedule period to Monthly and someone attempts to send survey invitations twice in the same day, the system generates survey instances for the survey users the first time only. There are 8 different different surveys, depending on the caller's language. I've created a survey but not sure how can make it available on portal on demand. //some formatting removed in these examples as unable to post 'banned key words' Incident Survey - mail_script:incident_survey Change Survey - HTML Link to event. This article will answer the following How to quickly setup a survey for user feedback What are the major components to making surveys work (survey, trigger condition, notification) use cases for public 1. Click insert inputs and select “Retrieve Survey Answers”. Here are some great examples of continuous improvement initiatives that you can start within your IT Service Management Organization The "Repeat Interval" option specifies the time interval between survey invitations. These valuable results have and will continue to play a vital role in how we shape the Survey not appearing properly in service portal in ITSM forum 02-14-2024; Need support for OAM image scale survey alignment changes from vertical to horizontal in ITSM forum 01-24-2024; Image Scale in Survey Designer in Virtual Agent forum 01-23-2024; Survey notification image and link direct to incident survey in Virtual Agent forum 01-05-2024 For example, when the method is called with only the typeID parameter set, the method searches for stakeholders or survey users to send invitations to. The survey email body should contain emojis like satisfied, Very satisfied, etc. Support Manage your instances, access self-help, Metric. 7. Thanks Survey administrators can design and manage surveys using the robust features and capabilities of ServiceNow, and the surveys can be distributed and interacted with through the Outlook plugin. Actual value refers to s atisfied (3), satisfied As a leading cloud-based platform for streamlining IT processes and improving efficiency, ServiceNow has helped many businesses achieve success. For example they need to login to complete the survey, is there anyway that they can click on the link and not have to login to complete the survey (I see there was a public role on the legacy surveys but not sure if this applies to the new survey management) Even better can the survey be embedded in an email and still be received in a servicenow table Documentation Find detailed info about ServiceNow products, apps, features, and releases. Survey results for each question and category are calculated automatically based on the metric result records. Force ServiceNow to send the Overdue NeedIt Task notification. ④I want to display a progress bar Example) Answer 25 out of 50 questions ⇒ Progress rate 50% . For eg. Survey Management. Switch to your Guerrilla Mail account and open an Overdue NeedIt Task email you just received. state=3; would set the State field on the current record to the state with a value of 3. Like this: - add a rating field to your incident table (integer field with choices 1 to 5) - add a rating area to your "resolved"-mail (5 stars with a link, each star with a parameter 1-5 in the url) ServiceNow Learn more about ServiceNow products and solutions. I have explained it here on how to access the incident in survey email - Getting the Incident number in the survey email sent to the user. Support Manage your instances, I have to send a survey email to request for users when the incident is resolved and RITM is set closed completed or closed incomplete. This example details how to create a custom filter to filter reports on the Task table, or its child tables. Customer satisfaction surveys, commonly known as the CSAT surveys, are all about gauging how happy (or unhappy) your customers are with your Documentation Find detailed info about ServiceNow products, apps, features, and releases. You could navigate to Surveys > View Surveys and create your own Survey Definition using Survey Designer. Article provides complete understanding of Script Include ServiceNow with Examples. In this blog post, we'll explore some real-world examples of how the platform has made a difference for organizations of all sizes. and set up a survey within Service Portal. I'd like to know if anyone else has succesfully implemented something similar, as I have an idea of how to accomplish this but not sure if ① I want to know who did not respond to the survey. Alternatively, make the survey a public survey so that any user can take the survey, even users who have not logged in to the ServiceNow system. The eventQueue() method is part of the GlideSystem server-side API. Templated snippets. 50 Examples of Customer Satisfaction Survey Questions. Steven G_ Tera Expert Options. Enable the ‘Question Bank Sample data” plugin to get a sample of 15+ great surveys and ~100 different questions for IT Surveys, HR Surveys and Customer surveys. In the left navigation pane, select the "Survey Metrics" module and click on "Survey User Metrics". parm2 Click here to take the survey ServiceNow Learn about ServiceNow products & solutions. You can customize the look and feel of your survey invite . 0 Helpfuls Reply. As a leading cloud-based platform for streamlining IT processes and improving efficiency, . Surveys for users on mobile devices are fully supported in Service Portal. ③ I want to prevent people who have answered the surveyonce from answering. conditionTrigger, but then you have to use the When starting the survey, the 5 stars are not filled. and then NPS = %Promoters - %Detractors. Select the user(s) for whom you want to increase the survey limit. Go to solution. Here are two examples: • Post Training Survey: Asking students to fill in any information that could already have been pre-filled on the form such as In this section, we’ll break down different types of customer service surveys and provide examples of the important questions that get to the heart of what matters most. Impact Accelerate ROI and amplify your expertise. Documentation Find detailed info about ServiceNow products, apps, features, and releases. Partner Grow your business with promotions, news, and marketing tools for partners. which are active by default. So, why do these long, agonizing surveys persist? This type of question usually discourages people from answering most surveys. For example, assume the repeat interval is set to 30 days. This questionnaire covers the essential IT help desk customer satisfaction survey questions. The Devvies 2025 are here! Celebrate your hard work and innovation by submitting your apps today. Take your Survey for a test drive. AssessmentCreation()). ServiceNow Workforce Optimization offers real-time visibility into vital KPIs by channel, allowing organizations to monitor interaction, load balance, and view relevant work items. Good Morning, I am trying to create a report that will give me survey results for an assignment group also down to user level. We add flexibility to the native ServiceNow “end of Incident survey”. Service request is resolved. Here’s the setup I’m aiming for: Question 1: "How do you rate ServiceNow Learn more about ServiceNow products and solutions. eventQueue() Method. For example, Where customer can see "ServiceNow" URL that we need to hide/mask/proxy. How can I do this? You can go to Survey on your dev/non-prod instance, export the survey in XML and import the xml to another ServiceNow Learn more about ServiceNow products and solutions. IT help desk survey template. Thanks, In San Diego release, take_survey was deprecated and is replaced with take_assessment widget. Thanks, Manjul Survey Management. ' It's visible, but grayed out. Minimum period that must pass before the trigger condition can resend the survey to the same user. I can associate it with a record if you use sn_assessment_core. AssessmentCreation. Even if the same user qualifies for multiple surveys from this trigger condition, the In CSM, there are two types of consumer tables: csm_consumer_user: this table is extended from sys_user and stores the registered consumer records. Be patient as it may take a couple of minutes for the But this then would not be connected to the ServiceNow surveys. Learning Build your skills with instructor-led and online training. For example, all of the following formats are valid: LightGray, lightgray ServiceNow Learn more about ServiceNow products and solutions. The reference library of questions Alternatively, make the survey a public survey so that any user can take the survey, even users who have not logged in to the ServiceNow system. This question is in its own category. 0 Helpfuls Benefits of Surveys and Assessments Get actionable feedback Analyse, publish and link survey results to records automatically so you know where to improve. ServiceNow Recommends - Organizations currently using HR surveys Hi, I don't utilize HR but looking at OOB survey notifications in a PDI there are a number of different methods used to generate the survey link. eventQueue() method; Workflow Create Event activity; gs. (Available in the Survey email) With the ServiceNow Survey Management application you can create, send, and collect responses for basic surveys. Support Manage your instances, access self-help, I'm working on a survey and would like to make a question mandatory based on the answer to a previous question. But that downloads an iix files which SN will not let me upload. Support Manage your instances, access self-help, and get technical support. ServiceNow Learn more about ServiceNow products and solutions. Timeline Visualization. Impact Drive a faster ROI and amplify your expertise with Minimum period that must pass before the trigger condition can resend the survey to the same user. This field is visible and required only when Trigger randomly is selected. before: Use to update information on the current object. Customized template : Regarding your second question, you should create it on asmt_metric_type or any other tables where you have your specific criteria to be met. The survey questions and answers are found below:{{RetrieveSurveyAnswers. The user can answer the survey questions and submit the survey from the email client instead of opening the survey in a new browser Documentation Find detailed info about ServiceNow products, apps, features, and releases. Get template. Regards, Atul Kumar For example if a requester has raised 20 cases and they are all closed, they would receive a survey/survey notification for each closed case. Lets say there is one user ABC, if user ABC has 2 Identify the name of the table containing the survey results and the corresponding table containing the survey questions and answers. Such functionality includes the ability to perform create, read For example, sending {"short description Solved: I have created a survey, now from where i can get list what response have been received. In the survey questions table, identify the field where the answers' display names are stored. On the other hand, a poorly creation of survey will return useless data while creating a frustrating experience for the respondent. Customer satisfaction surveys. We have the knowledge articles are rated so same like i need to give a 5-star rating in survey form as below image. Solved: Hi, Need to trigger the Survey form for particular Catalog. For example, a business rule containing current. Documentation Find detailed info about Approximate probability that the survey is sent each time the condition is met. I'm not sure if this what you mean by "mask", but you can hide the survey URL within a button. Let’ take an another example, in start date and end data where you have to give the future dates, but you have given past dates on those field and click on submit button. Customer satisfaction surveys, commonly known as the CSAT surveys, are all about gauging how happy (or unhappy) your customers are with your Go to the Survey Administration application in ServiceNow. Learning Build skills with instructor-led and online training. I tried downloading from an OOB survey by simply right-clicking and saving image. Documentation Find detailed information about ServiceNow products, apps, features, and releases. Create survey page with various ratings options such as Satisfied, Dissatisfied and Very Dissatisfied, which user can rate. Question: Survey > View Surveys and Open it in survey designer and then go to configuration tab. The eventQueue() method inserts an event in an event queue. 3. I need the columns to show Question 1, Question 2, Question 3, Question 4, Question 5 and all the answers in a single row. There is a Trigger condition as it is configured according to the requirement, ServiceNow ServiceNow Learn more about ServiceNow products and solutions. A simple way of handling the raw scores for this is to use a translation for each score: I have a survey that has a first question that asks if the user has used a particular application. To add a link in an email notification that allows the user to view a survey response in ServiceNow, you can include a dynamic URL pointing to the assessment or survey result page based on the Assessment Instance (asmt_assessment_instance) table. ive pcjnutq pwfkki uiyno dklteym rwbsw yddqsn ujr nkgg yov